Refund policy

At Halo Toothpaste, we want you to feel confident and comfortable with your purchase.

If for any reason you’re not completely happy, we offer a 30-day return window from the date you receive your order.

Returns & Care

You may request a return or refund within 30 days — even if the product has been opened or used. We simply ask that you contact us first so we can assist you properly.

To start a return, please email us at
support@halotoothpaste.com
with your order number and a brief note on how we can help.

If a return is required, we’ll provide clear instructions on where and how to send your item back.

• Please note: Items returned without contacting us first may not be accepted.
• Original shipping costs are non-refundable unless the item is faulty or incorrect.
• Refunds are issued once your return has been processed.

Our return address (if needed):
Unit 123900
Courier Point
13 Freeland Park
Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom

If you have any questions at all, we’re always happy to help - just reach out.